Abner Ballardo | Exploring AI-Native Ventures

Former CIO, Scotiabank Peru | Enterprise technology, architecture & transformation

When AI Accelerates Work, Who Remembers the Trade-Offs?

A temporary exception needs a second decision. When its purpose and review point are hard to find, it may continue without being reconsidered.
A copper-colored thread runs across dark woven fabric, forming an open loop.

A temporary exception can help an organization move faster. Someone still has to decide when it should end.

In one organization, I was involved in a decision to release a digital product sooner. We changed part of the usual delivery process and accepted the trade-offs involved. At the time, getting the product out and learning from it mattered.

Years later, in a different organization, I encountered a way of working shaped by similar decisions made before I arrived. I could see how it functioned, but I could not easily find out why it had been set up that way. I learned about the original purpose and trade-offs by talking with some of the people who had been involved.

That history existed. It was simply not available to me without those conversations.

These were separate decisions in separate organizations. They left me with the same question: if the people who made an exception move on, who can explain why the organization is still living with it?

When AI helps teams move faster, they have more chances to test and learn. They may also set more decisions in motion than the organization can meaningfully revisit.

A temporary exception needs a second decision.

A successful release does not settle the trade-off

Making an exception can be a responsible choice. A team may need a different path for an early product, provided the people involved understand what is changing, what risk they are accepting, and which safeguards still apply.

When the product goes live, everyone can see what the team delivered. The release may even show that the early bet was worth making. It still does not tell us whether the exception should continue once the product grows, the team changes, or the original urgency passes.

The difficulty shows up later. People build on the product, support it, and make new commitments around it.

The team that knew which constraints were temporary may no longer own the work. The next team inherits a way of operating without necessarily knowing why it was established.

In the institutional cost of parallel technology authority, I described what can happen when a speed exception grows into a lasting structure. The question here comes earlier: how will the next leader know that an exception exists—and whether it should stay?

In that second organization, those conversations were valuable. They gave me a history I did not already have. But an organization should not have to find the right people years later to explain an exception it is still living with.

The release may succeed while the reason for the exception expires. The organization needs a way to notice that difference.

Keep the reason and the review point together

As an architect, I have used architecture decision records to preserve the reasoning behind technical choices. I would extend the same habit to material business and technology exceptions. The form can be simple; the important thing is that the next owner can find the answers to a few questions:

  • What were we trying to achieve, and why did we need an exception then?
  • What changed in the usual process, and what safeguards remained in place?
  • What trade-off did we accept, and who owned it?
  • When will we revisit the decision, and what evidence would make us renew, change, or end the exception?

The answers may live across a business approval, a technical record, and a risk decision. Someone still needs to connect them. An architecture document alone cannot explain the business judgment; a business target alone cannot explain the operating consequences.

That does not require one elaborate document or the same process for every decision. A short-lived, low-risk experiment may need only a concise record and a clear review point.

A decision that changes operating responsibilities or exposes the organization to lasting risk needs more evidence and more people involved. The test is whether the next owner can understand and reconsider it without reconstructing the whole history.

Take an illustrative example, not a case from either organization. A team uses a temporary delivery arrangement for a six-month product pilot. Mandatory security and legal requirements still apply, but integration and long-term support work will require a formal decision if the pilot continues.

A short record could say why the separate path is allowed for the pilot, who owns the result, and what the business, technology, and risk leaders must revisit before the product expands.

Six months later, “we launched” is not enough. Leaders need to look at what customers did, what the product costs to run, and what work remains.

Then they can close the pilot, renew the exception for a stated reason, or move the product into an operating model that can support it. If they renew it, they should say why the same trade-off is still acceptable now.

A review date matters only if someone makes the next decision. There is no need to record every routine choice. But if no one owns the review of a material exception, the record will simply sit there.

Use AI to recover context, not invent it

I am working to build AI-native startups with this problem in mind. I want AI to help with technology delivery and with how we curate organizational knowledge and decisions. That is a direction I am working toward, not a system I have proven.

AI could help a team draft a record from approved notes, find related decisions, show what is missing, and remind an owner that a review is due. It could make context easier to retrieve.

It cannot know why someone accepted a risk if that reason was never recorded. A convincing summary is not a substitute for checking the source or speaking to the people involved.

I have not tested this as a company-wide practice or measured its effect on technical debt, security, or delivery. What I experienced was the difference between knowing how an arrangement works and being able to explain why it was chosen.

I have written about how AI-native businesses can still inherit old organizational assumptions. I do not want to build one that depends on a few people remembering why things work the way they do.

The boundary is simple: AI can help preserve and surface context. Business and technology leaders still have to state the trade-off, accept the risk within their authority, and make the next decision when circumstances change.

I want to use AI where it helps us move faster. I also want the people who come after us to know why we made the choices they inherit.

If the people who approved an exception left tomorrow, could the next leader find out why it was allowed, who accepted the trade-off, and when it must be reconsidered?

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